Privacy Policy

1. Introduction & Overview

At Urban Ghol Agrofoods ("Urban Ghol", "We", "Us", "Our"), respecting your privacy and protecting your personal data is a foundational responsibility. This Privacy Policy details how we collect, store, process, and safeguard your personal information when you visit www.ghol.in or purchase our products.

By using our website or placing an order, you consent to the data practices described in this policy.

2. Information We Collect

We collect only necessary personal data to process orders, provide customer support, and improve your shopping experience:

• Account & Order Identifiers: Full Name, Email Address, Mobile Phone Number, Billing Address, Shipping Delivery Address (City, State, Pincode, Landmark).
• Payment Metadata: Transaction reference IDs, payment method selected (UPI/Card/COD), order status, and amount paid.
• Technical & Usage Data: IP address, device type, browser information, pages visited, items added to shopping cart, and session timestamps.

3. How We Use Your Data

Your data is used strictly for legitimate e-commerce operations, including:

• Fulfilling, packaging, shipping, and delivering your sattu drink mix orders.
• Sending automated transaction updates (Order confirmation, invoice, dispatch details, and courier tracking link via SMS/Email/WhatsApp).
• Managing your Urban Ghol Loyalty Points, reward balances, and coupon redemptions.
• Providing responsive customer support for inquiries or replacements.
• Complying with legal, tax, GST invoicing, and regulatory obligations in India.

4. Payment Gateway Security (PCI-DSS)

5. Cookies & Tracking Technologies

We use essential cookies and browser local storage (`localStorage`) to maintain shopping cart items, remember active user login sessions, and optimize web page loading speeds. You can control or disable cookies via your browser settings; however, disabling essential cookies may impact checkout functionality.

6. Third-Party Data Sharing

We NEVER sell, rent, or trade your personal information to marketing brokers or third parties. Data is shared only with essential service partners required to fulfill your order:

• Logistics Partners: Express couriers (BlueDart, Delhivery, Expressbees) for package shipment and door delivery.
• Payment Aggregators: Razorpay Software Private Limited for secure payment authentication.
• Communication Services: SMS/Email gateway providers for automated dispatch notifications.

7. Data Retention & Erasure

We retain customer account details as long as your account remains active. Order records and tax invoices are retained for 7 years in compliance with Indian GST and accounting audit requirements. You may request account deletion at any time by emailing support@ghol.in.

8. Your Privacy Rights (DPDP Act 2023)

Under the Digital Personal Data Protection Act (DPDP Act 2023), you have the right to:

• Request access to a summary of personal data held by Urban Ghol.
• Request correction or updating of inaccurate personal information.
• Withdraw consent or request complete erasure of your account data (subject to statutory tax retention rules).

9. Children's Privacy

Our website is intended for general audiences, but purchases must be made by individuals aged 18 or older. We do not knowingly collect personal data from minors under the age of 18 without parental supervision.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in legal regulations or operational upgrades. Updated policies will be posted on this page with an updated "Effective Date".

11. Data Protection & Grievance Officer

For any privacy inquiries, data deletion requests, or grievances under the DPDP Act 2023, please reach out to our Data Protection Lead: