CONTACT US

Urban Ghol Agrofoods — Standard Terms of Service

Welcome to Urban Ghol Agrofoods ("www.ghol.in"). By accessing or placing an order on our website, you agree to be bound by the following terms and conditions.

1. General Use

This website is operated by Urban Ghol Agrofoods, Indira Nagar, Lucknow, UP. Content provided is for general information and consumer purchase of instant sattu drink mixes.

2. Product Pricing & Accuracy

All prices listed are in Indian Rupees (INR) inclusive of applicable GST taxes. We reserve the right to update product offerings, prices, and promotional discounts at any time without prior notice.

3. Orders & Payment

Orders placed on the website constitute a purchase offer. Orders are confirmed upon successful payment verification via our secure payment gateway (UPI, Cards, Net Banking, Wallets).

4. Intellectual Property

All trademarks, logos, brand names, product photographs, and text content belong exclusively to Urban Ghol Agrofoods and are protected by Indian trademark and copyright laws.

5. Limitation of Liability

Urban Ghol Agrofoods shall not be liable for indirect or consequential damages arising from misuse of products or website outages. All disputes are subject to the exclusive jurisdiction of courts in Lucknow, Uttar Pradesh.

Urban Ghol Agrofoods — Return, Replacement & Cancellation Guidelines

1. Order Cancellation

You can cancel your order free of charge before it is dispatched from our warehouse (typically within 12 hours of placing the order). Once dispatched, orders cannot be cancelled in transit.

2. Food Safety & Return Policy

Due to health, hygiene, and food safety regulations governing consumable food products (Sattu drink mixes), we do not accept returns once the sealed product package has been opened.

3. Damaged or Defective Items

If you receive a package that is damaged, leaking, or defective, please contact us within 48 hours of delivery at support@ghol.in or WhatsApp with unboxing photos/videos. We will issue a free replacement or full refund immediately.

4. Refund Processing Timeline

Approved refunds will be processed back to your original payment method (Credit Card, Debit Card, Net Banking, UPI, or Wallet via Razorpay) within 5 to 7 business days.

Urban Ghol Agrofoods — Data Protection & Privacy Standard

Your privacy is important to us. We collect essential customer information (name, shipping address, email, phone number) solely to process your orders and deliver your products efficiently.

1. Payment Security

We do not store credit card or banking credentials. All online payments are securely processed through PCI-DSS compliant payment gateways (Razorpay) using 256-bit SSL encryption.

2. Data Sharing

We never sell, rent, or trade your personal information to third parties. Data is shared only with verified courier logistics partners for order fulfillment.

Urban Ghol Agrofoods — Dispatch & Delivery Guidelines

1. Processing & Handling

Orders are dispatched from our warehouse in Lucknow, UP within 1 to 2 business days of order confirmation.

2. Delivery Timelines

Standard delivery times across India range from 3 to 7 business days depending on your pincode location. Live tracking links are sent via SMS/Email upon dispatch.

3. Shipping Charges

We offer Free Shipping on orders over ₹499.00. A nominal flat shipping fee applies to smaller orders as shown during checkout.